I spent the day getting placed on hold right after trying to find a correction of the poorly installed carpet. Built the appointment almost 2 months before, for it to generally be assessed and fixed and no one showed up – Though se obtained a phone stating they might get there inside of a two hour window….each morning.
At this stage I believe we are going to must hire Yet another organization to come out and complete and fix the shoddy job that Empire did after which try and take Empire to courtroom. I don’t determine what else to do given that no-one is getting in touch with me and endeavoring to come up with an answer.
I live in a two Bed room condo so all the things is in my living room and dining area. So its no wherever to rest. So I'd to acquire a resort room and cancel possessing thanksgiving supper due to the fact we really have to wherever to consume nor slumber. I'm not mad I’m just damage and I promise I will never use nor refer this organization to everyone.
We’ve read through your review and sincerely regret to hear that this was your knowledge. We’ll be even more investigating your considerations, and we’ll be in connection with you quickly.
It might be exciting to find out if any of those other complaints ended up rectified – I'm certain I will never use or recommend Empire to any individual even people who can squander hrs to the phone
Thanks for bringing your concerns to our notice. We’ve gained your e-mail, and we’ll be in touch with you shortly to discuss your carpet issues.
I manage customers consistently, and this isn't a beneficial customer knowledge. I would want to know if there was an epic failure in servicing the customer and that is The rationale for my conversation today.
we recognize the inconvenience this has induced. You should Get hold of us at firstname.lastname@example.org with the two your problems and account information and facts, so we can adhere to up along with you, thank you. Practical?YesNo
Crickets. I also informed them that when I did return the call, I was informed my ticket would now check out Guarantee Repairs and that they had four business enterprise days to obtain back again to me. They did not get back to me.
We apologize for the working experience, and so are unhappy to learn that the concerns haven't been tackled. We’ll be in contact along with you Soon to even more go over your concerns.
Repair people have continuously been cancelling and can’t seem to get out to her household for service. They phone and never ever present up.
Once i identified as my revenue particular person I had been told it experienced under no circumstances happened right before but a supervisor would contact me. When he did, over every day later on he was unapologetic and Pretty much unbelieving of my encounter. I questioned for any refund and he claimed, although this hasn't happened, that may not an option. I used to be sold an item that they don't supply, was left by having an unsafe ecosystem after which when remaining without having other possibility had them set up whatever they had for basic safety of my family. He then referred to as me a day or two later on and reported they'd offer me $300 which is just not close to what I paid for this. Also, following the I stalkers remaining I'd tiles lifting up. I stayed off them extended than they empire carpet installation reviews reported, but nevertheless there was destruction. They came back to repair it but certainly did not put down plenty of adhesive to begin with. I'm very dissatisfied, I had been bought an item they do not even make. Then experienced harm to other flooring and appliances by their Installers. Then After i created their administration aware I was treated improperly and supplied an extremely insignificant economical refund. Remember I also experienced to repair my surrounding ground and appliances. Gross sales, put in, and management were being all incompetent. I might advocate that everyone else choose a unique company.
We regret to listen to that you choose to ended up inconvenienced by a delay in the installation, and recognize that your purchase was cancelled, should you proceed to obtain queries and/or issues you should Get hold of us at customersupport@ empire-today.com.
Oct 19, 2017 at nine:01 am I setup an appointment to have a segment of flooring reinstalled after we did some remodeling. It was set up via the web site as well as the gentlemen confirmed up the pretty future day. He informed me that Although I had installed this floor only two decades back and it’s no more readily available. He went the additional action to setup a warrenty/service call for me. Sadly that’s the place the wonderful service ended. I have gotten seven calls pertaining to my gross sales contact but absolutely nothing of price in terms of my service call. I needed to simply call the office various times and request being placed on maintain while the call attendent attempted to Speak to the local office. 3-4 Moments they have been unsuccessful. My response was “how do I assume them to obtain ahold of me when their unique enterprise simply cannot?” Immediately after way also much effort and hard work I lastly acquired an individual and so they gave me per day for my service call but couldn't slender it down anymore than “someday among 8am and 6pm.